---
title: Race Roster Knowledge Base
description: Event Organizers and Race Directors
---

[Skip to content](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#main-content)

[Contact Support](https://hubspot.raceroster.com/en-us/knowledge-base/kb-tickets/new)

Race Roster

Open main navigation

Close main navigation

- [Contact Support](https://hubspot.raceroster.com/en-us/knowledge-base/kb-tickets/new)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Race Roster Knowledge Base](https://hubspot.raceroster.com/en-us/knowledge-base)
2. [Event Organizers and Race Directors](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors)

- [Event Organizers and Race Directors](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#main-content)
  
  
  
  
  
    - [Participant Management](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#participant-management)
    - [Financials](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#financials)
    - [Marketing & Promotions](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#marketing-promotions)
    - [Email Campaigns, MailChimp Integration](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#email-campaigns-mailchimp-integration)
    - [Products](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#products)
    - [Team Management and Settings](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#team-management-and-settings)
    - [Onsite App](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#onsite-app)
    - [Registration Questions](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#registration-questions)
    - [Fundraising Settings and Receipts](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#fundraising-settings-and-receipts)
    - [Promo Codes, Discounts, and Gifting Codes](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#promo-codes-discounts-and-gifting-codes)
    - [Virtual](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#virtual)
    - [Results](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#results)
    - [Access codes](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#access-codes)
    - [Director Access and Settings](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#director-access-and-settings)
    - [Pricing](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#pricing)
    - [Event Page Settings](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#event-page-settings)
    - [Your Dashboard](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#your-dashboard)
    - [Sub-events](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#sub-events)
    - [Other FAQs](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#other-faqs)
    - [Volunteers](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#volunteers)
    - [Create, Edit or Take Your Event Live](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#create-edit-or-take-your-event-live)
    - [Waivers](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#waivers)
    - [Reports](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors#reports)
- [Timers](https://hubspot.raceroster.com/en-us/knowledge-base/timers#main-content)
  
  
  
  
  
    - [Account settings](https://hubspot.raceroster.com/en-us/knowledge-base/timers#account-settings)
    - [Results](https://hubspot.raceroster.com/en-us/knowledge-base/timers#results)
    - [Timing Tools](https://hubspot.raceroster.com/en-us/knowledge-base/timers#timing-tools)
    - [Bib Assignment](https://hubspot.raceroster.com/en-us/knowledge-base/timers#bib-assignment)
    - [Participant Data and Reports](https://hubspot.raceroster.com/en-us/knowledge-base/timers#participant-data-and-reports)
- [Participants and Fundraisers](https://hubspot.raceroster.com/en-us/knowledge-base/participants-and-fundraisers#main-content)
  
  
  
  
  
    - [Participant FAQs](https://hubspot.raceroster.com/en-us/knowledge-base/participants-and-fundraisers#participant-faqs)
    - [Fundraising](https://hubspot.raceroster.com/en-us/knowledge-base/participants-and-fundraisers#fundraising)
    - [Gift Registrations](https://hubspot.raceroster.com/en-us/knowledge-base/participants-and-fundraisers#gift-registrations)
    - [Sign In and Manage Registration](https://hubspot.raceroster.com/en-us/knowledge-base/participants-and-fundraisers#sign-in-and-manage-registration)
    - [Transfer Registration](https://hubspot.raceroster.com/en-us/knowledge-base/participants-and-fundraisers#transfer-registration)
    - [Access Codes](https://hubspot.raceroster.com/en-us/knowledge-base/participants-and-fundraisers#access-codes)
    - [Teams](https://hubspot.raceroster.com/en-us/knowledge-base/participants-and-fundraisers#teams)
    - [Security & Compliance](https://hubspot.raceroster.com/en-us/knowledge-base/participants-and-fundraisers#security-compliance)
    - [Promo Codes](https://hubspot.raceroster.com/en-us/knowledge-base/participants-and-fundraisers#promo-codes)
- [Fundraising Coordinator](https://hubspot.raceroster.com/en-us/knowledge-base/fundraising-coordinator#main-content)
  
  
  
  
  
    - [Resources](https://hubspot.raceroster.com/en-us/knowledge-base/fundraising-coordinator#resources)
- [The ASICS Runkeeper™ app](https://hubspot.raceroster.com/en-us/knowledge-base/the-asics-runkeeper-app#main-content)
  
  
  
  
  
    - [The ASICS Runkeeper™ app](https://hubspot.raceroster.com/en-us/knowledge-base/the-asics-runkeeper-app#the-asics-runkeeper-app)
- [Race Roster CRM](https://hubspot.raceroster.com/en-us/knowledge-base/race-roster-crm#main-content)
  
  
  
  
  
    - [Organizations](https://hubspot.raceroster.com/en-us/knowledge-base/race-roster-crm#organizations)

# Event Organizers and Race Directors

## Participant Management

- [How do I move a participant from one team to another?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-move-a-participant-from-one-team-to-another)
- [How Do I Manually Add a Participant?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-manually-add-a-participant)
- [What is the 'Deferral' check box and how do I use it?](https://hubspot.raceroster.com/en-us/knowledge-base/what-is-the-deferral-check-box-and-how-do-i-use-it)
- [How do I edit participant information?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-edit-participant-information)
- [How do I make a participant ANONYMOUS?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-make-a-participant-anonymous)
- [How to Quickly Search and Edit Participant Information Using Participant Search](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-quickly-search-and-edit-participant-information-using-participant-search)
- [How to Navigate Race Roster's Updated Participant List](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-navigate-race-rosters-updated-participant-list)
- [How to Understand the "Distance Travelled" Field in the Participant List](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-understand-the-distance-travelled-field-in-the-participant-list)
- [How to view all participant info and export to file](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-view-all-participant-info-and-export-to-file)
- [How to defer a participant](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-defer-a-participant)
- [How do I set/edit the information my participants are able to edit?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-set/edit-the-information-my-participants-are-able-to-edit)
- [How to make a participant inactive (cancel registration without a refund)](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-make-a-participant-inactive-cancel-registration-without-a-refund)
- [How to turn a registration to a donation](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-turn-a-registration-to-a-donation)
- [How do I initiate a participant transfer?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-initiate-a-participant-transfer)
- [Creating Thank you and Promoter messages](https://hubspot.raceroster.com/en-us/knowledge-base/creating-thank-you-and-promoter-messages)
- [How do I customize the public facing participant display?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-customize-the-public-facing-participant-display)
- [How do I process a full or partial refund?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-process-a-full-or-partial-refund)
- [How to Create a Participant Dashboard Message](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-create-a-participant-dashboard-message)

See less ▼

## Financials

- [How do I choose from existing payment profiles?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-choose-from-existing-payment-profiles)
- [What is the Canadian Cheque Payout Process?](https://hubspot.raceroster.com/en-us/knowledge-base/what-is-the-canadian-cheque-payout-process)
- [Business Entity Search](https://hubspot.raceroster.com/en-us/knowledge-base/business-entity-search)
- [How do I find the event payout / remittance reports?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-find-the-event-payout-/-remittance-reports)
- [Where to find your disputes and chargebacks](https://hubspot.raceroster.com/en-us/knowledge-base/where-to-find-your-disputes-and-chargebacks)
- [How do I create a new GBP payment profile?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-create-a-new-gbp-payment-profile)
- [How do I create a new CAD payment profile?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-create-a-new-cad-payment-profile)
- [How to send an invoice](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-send-an-invoice)
- [日本円(JPY)の支払いプロファイルの作成方法](https://hubspot.raceroster.com/en-us/knowledge-base/%E6%97%A5%E6%9C%AC%E5%86%86jpy%E3%81%AE%E6%94%AF%E6%89%95%E3%81%84%E3%83%97%E3%83%AD%E3%83%95%E3%82%A1%E3%82%A4%E3%83%AB%E3%81%AE%E4%BD%9C%E6%88%90%E6%96%B9%E6%B3%95)
- [How Do I Add Funds and Top Up My Event Balance?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-add-funds-and-top-up-my-event-balance)
- [How to create a USD payment profile](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-create-a-usd-payment-profile)
- [Accepted Currencies on Race Roster](https://hubspot.raceroster.com/en-us/knowledge-base/accepted-currencies-on-race-roster)
- [Passing processing fees onto participants is not allowed in New Zealand](https://hubspot.raceroster.com/en-us/knowledge-base/passing-processing-fees-onto-participants-is-not-allowed-in-new-zealand)
- [What is the NZD Direct Deposit Payout Process?](https://hubspot.raceroster.com/en-us/knowledge-base/what-is-the-nzd-direct-deposit-payout-process)
- [How to create an AUD payment profile](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-create-an-aud-payment-profile)
- [How to understand my tax report's jurisdiction codes](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-understand-my-tax-reports-jurisdiction-codes)
- [How do I edit/delete a payment profile?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-edit/delete-a-payment-profile)
- [Passing processing fees onto participants is not allowed in Australia](https://hubspot.raceroster.com/en-us/knowledge-base/passing-processing-fees-onto-participants-is-not-allowed-in-australia)
- [How to Import or Attach a Payment Profile to my Organization](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-import-or-attach-a-payment-profile-to-my-organization)
- [How to set up an AUD fundraising payment profile](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-an-aud-fundraising-payment-profile)
- [What are W9 submissions? (US Only)](https://hubspot.raceroster.com/en-us/knowledge-base/what-are-w9-submissions-us-only)
- [How to create a NZD Payment Profile](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-create-a-nzd-payment-profile)
- [What is the US Check Payout Process?](https://hubspot.raceroster.com/en-us/knowledge-base/what-is-the-us-check-payout-process)
- [What is the AUD Direct Deposit Payout Process?](https://hubspot.raceroster.com/en-us/knowledge-base/what-is-the-aud-direct-deposit-payout-process)
- [How to set up your Payment Profile for Canadian Direct Deposit](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-your-payment-profile-for-canadian-direct-deposit)
- [How do I complete my W9 form?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-complete-my-w9-form)
- [How to access your event's tax reports](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-access-your-events-tax-reports)
- [How do I run financial transaction reports?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-run-financial-transaction-reports)
- [How to set up additional charges](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-additional-charges)
- [How to add tax settings (marketplace regions)](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-add-tax-settings-marketplace-regions)

See less ▼

## Marketing & Promotions

- [How Can I Opt In to Race Roster Marketing Emails?](https://hubspot.raceroster.com/en-us/knowledge-base/how-can-i-opt-in-to-race-roster-marketing-emails)
- [How do I integrate Twilio with Race Roster?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-integrate-twilio-with-race-roster)
- [How to Set Up Google Analytics 4 on Race Roster](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-google-analytics-4-on-race-roster)
- [How to create a tracking link](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-create-a-tracking-link)
- [How to allow participants and sponsors to submit cards to my digital engagement kits](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-allow-participants-and-sponsors-to-submit-cards-to-my-digital-engagement-kits)
- [How Does the Referral Tool Work?](https://hubspot.raceroster.com/en-us/knowledge-base/how-does-the-referral-tool-work)
- [Understanding Smart Links](https://hubspot.raceroster.com/en-us/knowledge-base/understanding-smart-links)
- [How to Set Up an AdRoll Pixel on Race Roster](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-an-adroll-pixel-on-race-roster)
- [Which Pages on Race Roster Can Be Used with Tracking Links?](https://hubspot.raceroster.com/en-us/knowledge-base/which-pages-on-race-roster-can-be-used-with-tracking-links)
- [How to set up the Social referral tool](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-the-social-referral-tool)
- [How to Set Up the Tracking Only Option for the Social Referral Tool](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-the-tracking-only-option-for-the-social-referral-tool)
- [How to Add a Facebook Pixel?](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-add-a-facebook-pixel)
- [How to Change the Default Language on a Digital Engagement Kit](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-change-the-default-language-on-a-digital-engagement-kit)
- [How to Create Digital Engagement Kits](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-create-digital-engagement-kits)
- [How to Set Up a TikTok Pixel on Race Roster](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-a-tiktok-pixel-on-race-roster)
- [How can I track the success of my promoters?](https://hubspot.raceroster.com/en-us/knowledge-base/how-can-i-track-the-success-of-my-promoters)
- [Understanding Race Roster’s Brand Marketplace Add-on](https://hubspot.raceroster.com/en-us/knowledge-base/understanding-race-rosters-brand-marketplace-add-on)

See less ▼

## Email Campaigns, MailChimp Integration

- [How to understand my campaign metrics and recipient statuses](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-understand-my-campaign-metrics-and-recipient-statuses)
- [Bulk email sender guidelines for the Race Roster email campaign tool (Part 2: Setup)](https://hubspot.raceroster.com/en-us/knowledge-base/bulk-email-sender-guidelines-for-the-race-roster-email-campaign-tool-part-2-setup)
- [Setting up a fundraising achievement campaign](https://hubspot.raceroster.com/en-us/knowledge-base/setting-up-a-fundraising-achievement-campaign)
- [Why did Race Roster integrate with MailChimp?](https://hubspot.raceroster.com/en-us/knowledge-base/why-did-race-roster-integrate-with-mailchimp)
- [What are the two email campaign types?](https://hubspot.raceroster.com/en-us/knowledge-base/what-are-the-two-email-campaign-types)
- [How do I resend a participant confirmation email?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-resend-a-participant-confirmation-email)
- [Test campaign emails](https://hubspot.raceroster.com/en-us/knowledge-base/test-campaign-emails)
- [Bulk email sender guidelines for the Race Roster email campaign tool (Part 1: Background information)](https://hubspot.raceroster.com/en-us/knowledge-base/bulk-email-sender-guidelines-for-the-race-roster-email-campaign-tool-part-1-background-information)
- [How can I sync participant data from Race Roster to MailChimp lists?](https://hubspot.raceroster.com/en-us/knowledge-base/how-can-i-sync-participant-data-from-race-roster-to-mailchimp-lists)
- [Creating a personalized campaign template](https://hubspot.raceroster.com/en-us/knowledge-base/creating-a-personalized-campaign-template)
- [Adding a sender for email campaigns](https://hubspot.raceroster.com/en-us/knowledge-base/adding-a-sender-for-email-campaigns)
- [How can I set up a delayed or scheduled campaign?](https://hubspot.raceroster.com/en-us/knowledge-base/how-can-i-set-up-a-delayed-or-scheduled-campaign)
- [How to create email campaign groups](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-create-email-campaign-groups)
- [How can I manage and view my MailChimp Campaigns?](https://hubspot.raceroster.com/en-us/knowledge-base/how-can-i-manage-and-view-my-mailchimp-campaigns)
- [View and manage campaign recipient list](https://hubspot.raceroster.com/en-us/knowledge-base/view-and-manage-campaign-recipient-list)
- [How do I set up an abandoned registration email campaign?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-set-up-an-abandoned-registration-email-campaign)
- [What are merge tags? (Including a merge tag index)](https://hubspot.raceroster.com/en-us/knowledge-base/what-are-merge-tags-including-a-merge-tag-index)
- [Creating an email campaign](https://hubspot.raceroster.com/en-us/knowledge-base/creating-an-email-campaign)
- [How to add unique checkin QR codes and scanner barcodes into an email campaign](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-add-unique-checkin-qr-codes-and-scanner-barcodes-into-an-email-campaign)

See less ▼

## Products

- [How to configure products with bundles](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-configure-products-with-bundles)
- [How to Refund Store Product Purchases](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-refund-store-product-purchases)
- [How to Set Up Price Increases/Decreases on Product Options](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-price-increases/decreases-on-product-options)
- [How to Configure the Participant Store](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-configure-the-participant-store)
- [How to add tax to your products](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-add-tax-to-your-products)
- [How can I export my product (swag and merchandise) order?](https://hubspot.raceroster.com/en-us/knowledge-base/how-can-i-export-my-product-swag-and-merchandise-order)
- [Create a Product Using Products](https://hubspot.raceroster.com/en-us/knowledge-base/create-a-product-using-products)
- [How do I edit a product for a race participant?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-edit-a-product-for-a-race-participant)
- [How do I upload a picture of my t-shirt or product?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-upload-a-picture-of-my-t-shirt-or-product)
- [How to enable the Race Roster Refund Protection Program on my event](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-enable-the-race-roster-refund-protection-program-on-my-event)
- [How Do I Configure Product Visibility and Availability Settings?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-configure-product-visibility-and-availability-settings)

See less ▼

## Team Management and Settings

- [How do I create questions specific to a team category](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-create-questions-specific-to-a-team-category)
- [What does it mean to allow team creation without event registration?](https://hubspot.raceroster.com/en-us/knowledge-base/what-does-it-mean-to-allow-team-creation-without-event-registration)
- [How do I set up team category discounts?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-set-up-team-category-discounts)
- [Why might I only add team category to specific sub-events?](https://hubspot.raceroster.com/en-us/knowledge-base/why-might-i-only-add-team-category-to-specific-sub-events)
- [How do I change a Team Leader or update Team Members?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-change-a-team-leader-or-update-team-members)
- [How to Allow Participants to Select Multiple Team Segments in Registration](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-allow-participants-to-select-multiple-team-segments-in-registration)
- [What does it mean to allow public to join existing teams?](https://hubspot.raceroster.com/en-us/knowledge-base/what-does-it-mean-to-allow-public-to-join-existing-teams)
- [How do I set up and configure teams?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-set-up-and-configure-teams)
- [How do I set a limit on the number of teams?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-set-a-limit-on-the-number-of-teams)
- [What is a team category?](https://hubspot.raceroster.com/en-us/knowledge-base/what-is-a-team-category)
- [How do I make teams mandatory?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-make-teams-mandatory)
- [How do I restrict registrants in sub-events from creating or joining a team?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-restrict-registrants-in-sub-events-from-creating-or-joining-a-team)
- [How do I set an alternate registration close date for teams?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-set-an-alternate-registration-close-date-for-teams)
- [How do I ensure team captains can view and export their team member data?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-ensure-team-captains-can-view-and-export-their-team-member-data)
- [How to Edit or Re-Assign Participant Multi-Pick Segment Selections](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-edit-or-re-assign-participant-multi-pick-segment-selections)
- [How do I set up relay teams with a minimum and maximum number of participants?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-set-up-relay-teams-with-a-minimum-and-maximum-number-of-participants)

See less ▼

## Onsite App

- [How to customize the Check in modal](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-customize-the-check-in-modal)
- [How do we check in participants at packet pick up?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-we-check-in-participants-at-packet-pick-up)
- [How to setup a Payment Pad](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-setup-a-payment-pad)
- [How to Login to Your Onsite Devices](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-login-to-your-onsite-devices)
- [How do I set up electronic devices for packet pick up, onsite registration, and check in?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-set-up-electronic-devices-for-packet-pick-up-onsite-registration-and-check-in)
- [How to Set Up Waiver Signature During Check In](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-waiver-signature-during-check-in)
- [How can my volunteers login to the onsite app?](https://hubspot.raceroster.com/en-us/knowledge-base/how-can-my-volunteers-login-to-the-onsite-app)
- [Tips for configuring volunteer onsite devices](https://hubspot.raceroster.com/en-us/knowledge-base/tips-for-configuring-volunteer-onsite-devices)
- [Quick Check In for the Onsite App](https://hubspot.raceroster.com/en-us/knowledge-base/quick-check-in-for-the-onsite-app)
- [How to set up onsite check in](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-onsite-check-in)
- [Can you provide me with more information on Stripe Terminals?](https://hubspot.raceroster.com/en-us/knowledge-base/can-you-provide-me-with-more-information-on-stripe-terminals)
- [How to Check Runners In Using Mobile QR Code Scanning](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-check-runners-in-using-mobile-qr-code-scanning)
- [How to set up onsite registration](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-onsite-registration)
- [How do my staff and volunteers sign in to the Onsite App?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-my-staff-and-volunteers-sign-in-to-the-onsite-app)
- [What barcode scanner is compatible with the onsite check in application?](https://hubspot.raceroster.com/en-us/knowledge-base/what-barcode-scanner-is-compatible-with-the-onsite-check-in-application)
- [How to set up onsite pricing](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-onsite-pricing)

See less ▼

## Registration Questions

- [How to create a hidden/internal question](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-create-a-hidden/internal-question)
- [How to Input Hyperlinks in Registration Question and Product Descriptions](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-input-hyperlinks-in-registration-question-and-product-descriptions)
- [How to customize the gender/sex registration question](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-customize-the-gender/sex-registration-question)
- [How to Create a Custom Registration Question](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-create-a-custom-registration-question)
- [How to add a start and end date to a registration question](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-add-a-start-and-end-date-to-a-registration-question)
- [How to allow participants to upload a file/photo when answering a registration question](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-allow-participants-to-upload-a-file/photo-when-answering-a-registration-question)
- [Creating a custom registration question with up to 8 gender-encompassing terms](https://hubspot.raceroster.com/en-us/knowledge-base/creating-a-custom-registration-question-with-up-to-8-gender-encompassing-terms)
- [How to set up and manage start groups for my event participants](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-and-manage-start-groups-for-my-event-participants)
- [How to set up validation questions](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-validation-questions)

See less ▼

## Fundraising Settings and Receipts

- [Enable participant fundraising](https://hubspot.raceroster.com/en-us/knowledge-base/enable-participant-fundraising)
- [Add fundraising partners (name, logo, goal, pledging) to my event page](https://hubspot.raceroster.com/en-us/knowledge-base/add-fundraising-partners-name-logo-goal-pledging-to-my-event-page)
- [How do I turn on charity achievements/badges on my fundraising event?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-turn-on-charity-achievements/badges-on-my-fundraising-event)
- [Fundraising coordinator permissions](https://hubspot.raceroster.com/en-us/knowledge-base/fundraising-coordinator-permissions)
- [Fundraising Widgets](https://hubspot.raceroster.com/en-us/knowledge-base/fundraising-widgets)
- [Using the top it off donation feature](https://hubspot.raceroster.com/en-us/knowledge-base/using-the-top-it-off-donation-feature)
- [How do I turn on fundraising leaderboards on my event page?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-turn-on-fundraising-leaderboards-on-my-event-page)
- [Customizing the order and visibility of your Fundraising Organizations](https://hubspot.raceroster.com/en-us/knowledge-base/customizing-the-order-and-visibility-of-your-fundraising-organizations)
- [Using Fundraiser List (BETA)](https://hubspot.raceroster.com/en-us/knowledge-base/using-fundraiser-list-beta)
- [Edit manual/offline donations and manage donation report](https://hubspot.raceroster.com/en-us/knowledge-base/edit-manual/offline-donations-and-manage-donation-report)
- [How do I close the Fundraising/Donate Now feature?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-close-the-fundraising/donate-now-feature)
- [How to Set Up Charities on Race Roster Through Grassrootz](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-charities-on-race-roster-through-grassrootz)
- [How to allow each registrant to donate during registration](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-allow-each-registrant-to-donate-during-registration)

See less ▼

## Promo Codes, Discounts, and Gifting Codes

- [How do I create promo or discount codes?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-create-promo-or-discount-codes)
- [How to set up 2 for 1 and family group discounts](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-2-for-1-and-family-group-discounts)
- [How to set up an age discount for my event](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-an-age-discount-for-my-event)
- [How to Create Promo Codes for Products in Registration](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-create-promo-codes-for-products-in-registration)
- [How to Setup Registration Codes for Groups With Pay Later/Invoicing Options](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-setup-registration-codes-for-groups-with-pay-later/invoicing-options)
- [How do I set up general discounts for my event?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-set-up-general-discounts-for-my-event)
- [How do I set up group discounts for my event?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-set-up-group-discounts-for-my-event)
- [How to set up organizational promo codes](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-organizational-promo-codes)

See less ▼

## Virtual

- [How to configure your event for participants to book time slots for packet pick ups](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-configure-your-event-for-participants-to-book-time-slots-for-packet-pick-ups)
- [How to set up the Virtual Event Toolkit and manage your results](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-the-virtual-event-toolkit-and-manage-your-results)
- [How to set up Virtual Team Relays](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-virtual-team-relays)
- [How to add splits and segments to your virtual event](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-add-splits-and-segments-to-your-virtual-event)
- [How to email your participants about the Virtual Toolkit and results link](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-email-your-participants-about-the-virtual-toolkit-and-results-link)
- [How to Set Up Audio Cues](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-audio-cues)
- [How to create a Virtual Challenge](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-create-a-virtual-challenge)

See less ▼

## Results

- [How to Direct Users to Follow Runners Using Predictive Tracking](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-direct-users-to-follow-runners-using-predictive-tracking)
- [How to Brand Your Results Page](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-brand-your-results-page)
- [How do I export my uploaded results from Race Roster?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-export-my-uploaded-results-from-race-roster)
- [How to Set Up Digital Medals](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-digital-medals)
- [How do I upload event results to Race Roster?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-upload-event-results-to-race-roster)

## Access codes

- [How do I set up access codes for my event?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-set-up-access-codes-for-my-event)
- [How Do I Create a Generic Access Code?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-create-a-generic-access-code)
- [How do I create multiple access codes?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-create-multiple-access-codes)
- [How do I download my access codes?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-download-my-access-codes)

## Director Access and Settings

- [Customizing metric pages](https://hubspot.raceroster.com/en-us/knowledge-base/customizing-metric-pages)
- [How Do I Add Additional Staff Members to My Organization?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-add-additional-staff-members-to-my-organization)
- [How do I change or restrict event organizer permissions?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-change-or-restrict-event-organizer-permissions)
- [Sub-Event Metrics](https://hubspot.raceroster.com/en-us/knowledge-base/sub-event-metrics)
- [Demographic Metrics](https://hubspot.raceroster.com/en-us/knowledge-base/demographic-metrics)
- [Registration questions metrics](https://hubspot.raceroster.com/en-us/knowledge-base/registration-questions-metrics)
- [How do I set director email notifications for staff and committee members?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-set-director-email-notifications-for-staff-and-committee-members)
- [How do I give my event committee (staff, timer, partners, volunteers) access to Race Roster?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-give-my-event-committee-staff-timer-partners-volunteers-access-to-race-roster)
- [How do I remove a director from the access list?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-remove-a-director-from-the-access-list)

See less ▼

## Pricing

- [How to set up block pricing](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-block-pricing)
- [How to set up fixed pricing](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-fixed-pricing)
- [Understanding the Single Prominent Pricing tab](https://hubspot.raceroster.com/en-us/knowledge-base/understanding-the-single-prominent-pricing-tab)
- [Single Prominent Pricing: tips for displaying price breakdowns to participants](https://hubspot.raceroster.com/en-us/knowledge-base/single-prominent-pricing-tips-for-displaying-price-breakdowns-to-participants)
- [How do I edit pricing for my event?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-edit-pricing-for-my-event)
- [How to set up scheduled pricing](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-scheduled-pricing)
- [Understanding the Single Prominent Pricing tab (Oceania events)](https://hubspot.raceroster.com/en-us/knowledge-base/understanding-the-single-prominent-pricing-tab-oceania-events)

See less ▼

## Event Page Settings

- [Event Page Settings tool](https://hubspot.raceroster.com/en-us/knowledge-base/event-page-settings-tool)
- [How to Create Custom Pages, Links and Buttons](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-create-custom-pages-links-and-buttons)
- [How to add an Apple Music or Spotify Playlist to your Event Details Page](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-add-an-apple-music-or-spotify-playlist-to-your-event-details-page)
- [How do I add an image to my event page? (photos, sponsorship logo, etc)](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-add-an-image-to-my-event-page-photos-sponsorship-logo-etc)

## Your Dashboard

- [How to Navigate Across my Organizations on Race Roster](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-navigate-across-my-organizations-on-race-roster)
- [How to add Bookmarks to your Homepage](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-add-bookmarks-to-your-homepage)
- [Signing in to Race Roster and accessing dashboards](https://hubspot.raceroster.com/en-us/knowledge-base/signing-in-to-race-roster-and-accessing-dashboards)
- [How to duplicate a registration page](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-duplicate-a-registration-page)
- [How do I edit the sections I see on my Event Organizer dashboard?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-edit-the-sections-i-see-on-my-event-organizer-dashboard)
- [How to Import My Existing Events on Race Roster Into My Organization](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-import-my-existing-events-on-race-roster-into-my-organization)
- [How do I reset my lost password?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-reset-my-lost-password)
- [Why are my dashboard financial and registration numbers skewed?](https://hubspot.raceroster.com/en-us/knowledge-base/why-are-my-dashboard-financial-and-registration-numbers-skewed)
- [How Do I Set Up Participant Limits On My Event?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-set-up-participant-limits-on-my-event)
- [How to Enable the USAT Integration on My Event](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-enable-the-usat-integration-on-my-event)
- [How do I set a default Dashboard?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-set-a-default-dashboard)
- [How can I make use of the Participant density map?](https://hubspot.raceroster.com/en-us/knowledge-base/how-can-i-make-use-of-the-participant-density-map)
- [How to use the Events Overview page](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-use-the-events-overview-page)

See less ▼

## Sub-events

- [How to group sub-events](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-group-sub-events)
- [How do I delete a sub-event?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-delete-a-sub-event)
- [How to create a bundle sub-event](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-create-a-bundle-sub-event)
- [How to create a sub-event](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-create-a-sub-event)

## Other FAQs

- [How do I associate my event to a membership/club page on Race Roster?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-associate-my-event-to-a-membership/club-page-on-race-roster)
- [How Can I Keep Up with New Releases on Race Roster?](https://hubspot.raceroster.com/en-us/knowledge-base/how-can-i-keep-up-with-new-releases-on-race-roster)
- [How to add Sponsors to your Event Details page](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-add-sponsors-to-your-event-details-page)
- [How to offer your participants a solution when canceling an event](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-offer-your-participants-a-solution-when-canceling-an-event)
- [How do add the Bib Verification tab to your Event Details Page](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-add-the-bib-verification-tab-to-your-event-details-page)

## Volunteers

- [How do I add volunteer sign up to my registration page?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-add-volunteer-sign-up-to-my-registration-page)
- [How do I manually add a volunteer?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-manually-add-a-volunteer)
- [How do I edit a volunteers personal information or assigned station?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-edit-a-volunteers-personal-information-or-assigned-station)

## Create, Edit or Take Your Event Live

- [Why is my Facebook link not displaying properly on my event details page?](https://hubspot.raceroster.com/en-us/knowledge-base/why-is-my-facebook-link-not-displaying-properly-on-my-event-details-page)
- [How to set up line items](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-line-items)
- [How to create an event page](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-create-an-event-page)
- [How do I add a logo and banner image to my event page? (Recommended image sizes and dimensions)](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-add-a-logo-and-banner-image-to-my-event-page-recommended-image-sizes-and-dimensions)
- [How do I set up my page to be bilingual?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-set-up-my-page-to-be-bilingual)
- [How do I hyperlink text on my event page?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-hyperlink-text-on-my-event-page)
- [Understanding the different event statuses](https://hubspot.raceroster.com/en-us/knowledge-base/understanding-the-different-event-statuses)
- [How do I create or add an existing Payment Profile?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-create-or-add-an-existing-payment-profile)
- [How do I make my event private?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-make-my-event-private)
- [How to configure automated online transfers](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-configure-automated-online-transfers)
- [How to Create a Series Page on Race Roster](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-create-a-series-page-on-race-roster)
- [How to add tax settings (non-marketplace regions)](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-add-tax-settings-non-marketplace-regions)
- [Why is my Twitter account not linking to my event page?](https://hubspot.raceroster.com/en-us/knowledge-base/why-is-my-twitter-account-not-linking-to-my-event-page)
- [How to enable gifting](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-enable-gifting)
- [Tips for taking an event live](https://hubspot.raceroster.com/en-us/knowledge-base/tips-for-taking-an-event-live)
- [How do I close registration for my event?](https://hubspot.raceroster.com/en-us/knowledge-base/how-do-i-close-registration-for-my-event)
- [How to take an event live](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-take-an-event-live)

See less ▼

## Waivers

- [How to allow participants to sign a waiver outside of registration if they are registered by someone else](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-allow-participants-to-sign-a-waiver-outside-of-registration-if-they-are-registered-by-someone-else)
- [How to Add a Colored Background to a Waiver](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-add-a-colored-background-to-a-waiver)

## Reports

- [How to download and export your list of iTab purchasers](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-download-and-export-your-list-of-itab-purchasers)
- [How to set up webhooks on Race Roster](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-set-up-webhooks-on-race-roster)
- [How to understand my tracking link metrics](https://hubspot.raceroster.com/en-us/knowledge-base/how-to-understand-my-tracking-link-metrics)

# Race Roster

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2026, Race Roster