---
title: Managing my subscription status to Race Roster and event emails
description: Race Roster Knowledge Base
---
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- [Virtual](https://hubspot.raceroster.com/en-us/knowledge-base/event-organizers-and-race-directors?hsLang=en-us#virtual)
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- [Access Codes](https://hubspot.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#access-codes)
- [Teams](https://hubspot.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#teams)
- [Security & Compliance](https://hubspot.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#security-compliance)
- [Promo Codes](https://hubspot.raceroster.com/en-us/knowledge-base/participants-and-fundraisers?hsLang=en-us#promo-codes)
- [Fundraising Coordinator](https://hubspot.raceroster.com/en-us/knowledge-base/fundraising-coordinator?hsLang=en-us#main-content)
- [Resources](https://hubspot.raceroster.com/en-us/knowledge-base/fundraising-coordinator?hsLang=en-us#resources)
- [The ASICS Runkeeper™ app](https://hubspot.raceroster.com/en-us/knowledge-base/the-asics-runkeeper-app?hsLang=en-us#main-content)
- [The ASICS Runkeeper™ app](https://hubspot.raceroster.com/en-us/knowledge-base/the-asics-runkeeper-app?hsLang=en-us#the-asics-runkeeper-app)
- [Race Roster CRM](https://hubspot.raceroster.com/en-us/knowledge-base/race-roster-crm?hsLang=en-us#main-content)
- [Organizations](https://hubspot.raceroster.com/en-us/knowledge-base/race-roster-crm?hsLang=en-us#organizations)
February 23, 2026
# Managing my subscription status to Race Roster and event emails
By registering for events using Race Roster and agreeing to the terms and conditions of each transaction, **you are allowing us as well as the event organizers to reach out with certain email notifications powered by our platform.** Below, we outline the types of emails you may receive and explain the process by which you may unsubscribe, when applicable.
**Please note:** With your consent, event organizers may additionally reach out to you using their in-house email managers, SMS messaging systems, or third party platforms such as Mailchimp and Zapier. Such notifications fall outside the scope of this article. Please reach out to the event organizer should you have questions on those topics.
### **System emails from events**
System emails from events are typically one-time notifications. They serve to indicate that a transaction of funds and/or data has occurred, or needs to occur. As they are an essential element of delivering our services here at Race Roster, they do not feature subscription settings.
**Tables can't be imported directly. Please insert an image of your table which can be found [here](https://hubspot.raceroster.com/en-us/knowledge-base/managing-my-subscription-status-to-race-roster-and-event-emails).**
**Content and topics**
Event registrant confirmation
Transaction receipt
Event registration claim
Transfer initiation**\***
Transfer completion**\***
Gift code purchase confirmation
Available gift code notification
Unredeemed gift code reminder
Refund confirmation
Volunteer confirmation
In-person results announcement
Virtual result submission confirmation
**Email subject line examples**
*\[Event name\] — Event Confirmation*
*\[Event name\] — Receipt*
*Claim your \[Event name\] registration*
*Transfer Initiated - \[\[Event ID - Confirmation number\]\] \[Event name\]**\****
*Transfer Request Completed - \[\[Event ID - Confirmation number\]\] \[Event name\]**\****
*\[Event name\] - Code purchase confirmation*
*\[Name of gift code buyer\] has sent you a registration for \[Event name\]*
*You have an unredeemed code for \[Event name\]*
*\[Event name\] — Refund*
*Thank you for volunteering at \[Event name\]*
*Results Processed for \[Event name\]*
*Results for \[Event name\]*
**Sender examples**
Race Roster - [therunner@raceroster.com](mailto:therunner@raceroster.com)
\[Event organizer sender\] - [info@theeventorganizer.com](mailto:-info@eventorganizerdomain.com) via amazonses.com
**Subscription rule**
Cannot unsubscribe
**\* Issuing or receiving a (bib) transfer registration?** Please note both our nomenclature for email subject lines and the domain
[https://raceroster.com](https://raceroster.com\).?hsLang=en-us)
Transfers occurring on the Race Roster platform are **never** sent by a third party nor request for payment outside of Race Roster. If you have received a transfer request and are unsure of the sender or web link domains, please contact us at **1-855-969-5515** or forward the email to **support@raceroster.com** with your questions.
### **Courtesy emails from Race Roster**
Courtesy emails from Race Roster serve to inform you that a transaction of funds or data has been completed by someone else, **related to your own registrations**. For example, you may be a team captain/member or a peer-to-peer fundraiser, needing to be informed of an action that has taken place relative to your team or fundraising campaign. In addition, you may be a non-registered user, receiving an **invitation/request from someone who is registered pertaining to an event**.
**Tables can't be imported directly. Please insert an image of your table which can be found [here](https://hubspot.raceroster.com/en-us/knowledge-base/managing-my-subscription-status-to-race-roster-and-event-emails).**
**Content and topics**
Team member notification
Pledged donation notification
Donation request from participant (using participant dashboard's fundraising email tool)
Donation request from team captain (using the team fundraising page's email tool)
Message from team captain\* (using participant dashboard's "Send a message" tool under the "Teams" tab)
Join team request from participant (using participant dashboard's blue "Invite friends" button)\*\*
Register for event request from promoter (using promoter dashboard's email share tool)
**Email subject line examples**
*New team member for \[Team name\]*
*You have a new donation from \[Donor name\]*
*Help \[Participant name\] raise money*
*Help \[Team name\] raise money*
*\[Team name\] - New message received (template; can be overwritten)*
*You have been invited to join \[Team name\] to participate in the event, \[Event name\]*
*Register Today for \[Event name\]*
**Sender examples**
Race Roster - [therunner@raceroster.com](mailto:therunner@raceroster.com), [race@raceroster.com,](mailto:race@raceroster.com,) [no-reply@raceroster.com](mailto:no-reply@raceroster.com)
\[Event organizer sender\] - [info@theeventorganizer.com](mailto:info@theeventorganizer.com) via amazonses.com
**Subscription rule**
Subscription settings available
### **Subscription settings**
To stop receiving courtesy emails from Race Roster, for all events, click the "Unsubscribe" link at the bottom of the email you receive. Now, from the subscription settings page, select **"Unsubscribe from all event level notifications sent from Race Roster."** Finally, click the blue "Unsubscribe me" button. See screenshot below.
To re-subscribe to these emails, email **support@raceroster.com** with your written consent for subscription:
*I consent to be resubscribed to courtesy email communications from Race Roster, \[Event name\] and future events I register for.*
### **Transactional emails from events**
**Transactional emails from events communicate logistical information such as packet pick-up details, QR or bar codes for check-in, instructions for successful fundraising or virtual result submission, volunteer tasks, *etc*. They may also confirm your registration, donation, fundraising goal achievement, or other actions or milestones. They are part of delivering the service promised upon during the transaction. As such, they do not feature subscription settings. **
**Tables can't be imported directly. Please insert an image of your table which can be found [here](https://hubspot.raceroster.com/en-us/knowledge-base/managing-my-subscription-status-to-race-roster-and-event-emails).**
**Content and topics**
Abandoned registration reminder
Event registrant confirmation/thank-you (customized)
Donation confirmation/thank-you (customized)
Reminder or update on products purchased and their delivery or pick-up options
Reminder or update on dates, start times, rules and procedures for event participation or volunteering
Instructions to edit fundraising page
Instructions to edit registration and/or sign waiver
Instructions to submit virtual race result or virtual challenge activities
Bib number and corral assignment announcement
In-person results announcement (customized)
Fundraising achievement announcement
Cancellation notice
**Email subject line examples**
*Just a few more steps to the finish line!*
*Thank you for registering! \[Event name and year\]*
*Thank you for donating to \[Fundraising organization name\]!*
*Packet pick-up and shipping information for \[Event name\]*
*\[Event name\] is this weekend! Here's your bib number and what you need to know*
*Thanks for volunteering - \[Assigned station\] details*
*Customize your fundraising page and start accepting donations*
*Action required: Please sign into your participant dashboard and provide your answer/sign your waiver*
*Connect to Runkeeper and complete your virtual race/challenge*
*\[Event name\] is this weekend! Here's your bib number*
*Way to go! Your results for \[Event name\] are posted*
*You've raised $200! Here is your fundraising badge*
*\[Event name\] is cancelled due to inclement weather*
**Sender examples**
\[Event organizer sender\] - [info@theeventorganizer.com](mailto:-info@eventorganizerdomain.com) via amazonses.com
**Subscription rule**
Cannot unsubscribe
### **Promotional emails from events**
**Promotional emails from events constitute marketing by seeking new, unsolicited transactions or communicating information beyond the strictly necessary. Announcing a registration launch, warning about an upcoming price increase, promoting a third party's limited time offer, prompting for event merchandise purchases, periodicals and newsletters---all such communications are considered promotional emails.**
**Tables can't be imported directly. Please insert an image of your table which can be found [here](https://hubspot.raceroster.com/en-us/knowledge-base/managing-my-subscription-status-to-race-roster-and-event-emails).**
**Content and topics**
Sponsor or partner advertisement
Donation request
Merchandise promotion with prompts for purchase
Gift code promotion with prompts for purchase
New event announcement with prompts for registration
Promo code, group discount or limited-time pricing offers
Business or organization newsletters
**Email subject line examples**
*Special offers from our sponsors*
*Donate now! Support your preferred charity *
*Don't miss out! Order your swag before March 1*
*Give the gift of registration/Last-minute gift idea*
*Register now for \[New/next year's event name\]*
*Flash sale!*
*Use our promo code/Register a group of 4 for a discount/50% off until June 30*
*Our monthly newsletter*
*Our year-end wrap-up*
**Sender examplesSubscription rule**
Subscription settings available
### **Subscription settings**
To stop receiving promotional emails from events, on a per-event basis, click the "Unsubscribe" link at the bottom of the email. Then, from the subscription settings page, select **"Unsubscribe from all promotional and marketing emails sent from therunner@raceroster.com on behalf of the event."** Finally, click the blue "Unsubscribe me" button. See screenshot below.
To re-subscribe to these emails, email **support@raceroster.com** with your written consent for subscription:
*I consent to be resubscribed to promotional communications from Race Roster and \[Event name\].*
### **System emails from Race Roster**
**Tables can't be imported directly. Please insert an image of your table which can be found [here](https://hubspot.raceroster.com/en-us/knowledge-base/managing-my-subscription-status-to-race-roster-and-event-emails).**
**Content and topics**
Account creation
Account verification
Email sender notifications
Password reset
Payment profile status update
**Email subject line examples**
*Your account at Race Roster has been created*
*Success! Your Race Roster account is active*
*Please verify your email address*
*Verify your email address with Race Roster*
*Reset your Race Roster password*
*Your payment profile status has been changed - \[Status\]*
**Sender**
Race Roster - [therunner@raceroster.com](mailto:therunner@raceroster.com)
**Subscription rule**
Cannot unsubscribe
System emails from Race Roster are part of delivering the service promised upon by opening a user account and taking account-related actions such as a password reset, payment profile creation, email sender creation, and promoter dashboard activation. As such, they do not feature unsubscribe settings. You may find the following resources helpful:
- [**Why do I need a Race Roster account?**](https://hubspot.raceroster.com/en-us/knowledge-base/why-do-i-need-a-race-roster-account?hsLang=en-us)
- [**Consumer rights request**](https://raceroster.com/contact/consumer-rights-request)
Questions about unsubscribing from organization emails? Visit our article **[Managing my subscription status to organization emails](https://hubspot.raceroster.com/en-us/knowledge-base/managing-my-subscription-status-to-organization-emails?hsLang=en-us)**.
# Race Roster
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