Managing my subscription status to Race Roster and event emails

By registering for events using Race Roster and agreeing to the terms and conditions of each transaction, you are allowing us as well as the event organizers to reach out with certain email notifications powered by our platform. Below, we outline the types of emails you may receive and explain the process by which you may unsubscribe, when applicable.

Please note: With your consent, event organizers may additionally reach out to you using their in-house email managers, SMS messaging systems, or third party platforms such as Mailchimp and Zapier. Such notifications fall outside the scope of this article. Please reach out to the event organizer should you have questions on those topics.

System emails from events

System emails from events are typically one-time notifications. They serve to indicate that a transaction of funds and/or data has occurred, or needs to occur. As they are an essential element of delivering our services here at Race Roster, they do not feature subscription settings.

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Event registrant confirmation

Transaction receipt

Event registration claim

Transfer initiation*

Transfer completion*

Gift code purchase confirmation

Available gift code notification

Unredeemed gift code reminder

Refund confirmation

Volunteer confirmation

In-person results announcement

Virtual result submission confirmation

[Event name] — Event Confirmation

[Event name] — Receipt

Claim your [Event name] registration

Transfer Initiated - [[Event ID - Confirmation number]] [Event name]*

Transfer Request Completed - [[Event ID - Confirmation number]] [Event name]*

[Event name] - Code purchase confirmation

[Name of gift code buyer] has sent you a registration for [Event name]

You have an unredeemed code for [Event name]

[Event name] — Refund

Thank you for volunteering at [Event name]

Results Processed for [Event name]

Results for [Event name]

Race Roster - therunner@raceroster.com

[Event organizer sender] - info@theeventorganizer.com via amazonses.com

Cannot unsubscribe

* Issuing or receiving a (bib) transfer registration? Please note both our nomenclature for email subject lines and the domain

Transfers occurring on the Race Roster platform are never sent by a third party nor request for payment outside of Race Roster. If you have received a transfer request and are unsure of the sender or web link domains, please contact us at 1-855-969-5515 or forward the email to support@raceroster.com with your questions.

Courtesy emails from Race Roster

Courtesy emails from Race Roster serve to inform you that a transaction of funds or data has been completed by someone else, related to your own registrations. For example, you may be a team captain/member or a peer-to-peer fundraiser, needing to be informed of an action that has taken place relative to your team or fundraising campaign. In addition, you may be a non-registered user, receiving an invitation/request from someone who is registered pertaining to an event.

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Team member notification

Pledged donation notification

Donation request from participant (using participant dashboard's fundraising email tool)

Donation request from team captain (using the team fundraising page's email tool)

Message from team captain* (using participant dashboard's "Send a message" tool under the "Teams" tab)

Join team request from participant (using participant dashboard's blue "Invite friends" button)**

Register for event request from promoter (using promoter dashboard's email share tool)

New team member for [Team name]

You have a new donation from [Donor name]

Help [Participant name] raise money

Help [Team name] raise money

[Team name] - New message received (template; can be overwritten)

You have been invited to join [Team name] to participate in the event, [Event name]

Register Today for [Event name]

Race Roster - therunner@raceroster.com, race@raceroster.com, no-reply@raceroster.com 

[Event organizer sender] - info@theeventorganizer.com via amazonses.com

Subscription settings available

Subscription settings

To stop receiving courtesy emails from Race Roster, for all events, click the "Unsubscribe" link at the bottom of the email you receive. Now, from the subscription settings page, select "Unsubscribe from all event level notifications sent from Race Roster." Finally, click the blue "Unsubscribe me" button. See screenshot below.

To re-subscribe to these emails, email support@raceroster.com with your written consent for subscription:

I consent to be resubscribed to courtesy email communications from Race Roster, [Event name] and future events I register for.

Transactional emails from events

Transactional emails from events communicate logistical information such as packet pick-up details, QR or bar codes for check-in, instructions for successful fundraising or virtual result submission, volunteer tasks, etc. They may also confirm your registration, donation, fundraising goal achievement, or other actions or milestones. They are part of delivering the service promised upon during the transaction. As such, they do not feature subscription settings. 

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Abandoned registration reminder

Event registrant confirmation/thank-you (customized)

Donation confirmation/thank-you (customized)

Reminder or update on products purchased and their delivery or pick-up options

Reminder or update on dates, start times, rules and procedures for event participation or volunteering

Instructions to edit fundraising page

Instructions to edit registration and/or sign waiver

Instructions to submit virtual race result or virtual challenge activities

Bib number and corral assignment announcement

In-person results announcement (customized)

Fundraising achievement announcement

Cancellation notice

Just a few more steps to the finish line!

Thank you for registering! [Event name and year]

Thank you for donating to [Fundraising organization name]!

Packet pick-up and shipping information for [Event name]

[Event name] is this weekend! Here's your bib number and what you need to know

Thanks for volunteering - [Assigned station] details

Customize your fundraising page and start accepting donations

Action required: Please sign into your participant dashboard and provide your answer/sign your waiver

Connect to Runkeeper and complete your virtual race/challenge

[Event name] is this weekend! Here's your bib number

Way to go! Your results for [Event name] are posted

You've raised $200! Here is your fundraising badge

[Event name] is cancelled due to inclement weather

[Event organizer sender] - info@theeventorganizer.com via amazonses.com

Cannot unsubscribe

Promotional emails from events

Promotional emails from events constitute marketing by seeking new, unsolicited transactions or communicating information beyond the strictly necessary. Announcing a registration launch, warning about an upcoming price increase, promoting a third party's limited time offer, prompting for event merchandise purchases, periodicals and newsletters---all such communications are considered promotional emails.

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Sponsor or partner advertisement

Donation request

Merchandise promotion with prompts for purchase

Gift code promotion with prompts for purchase

New event announcement with prompts for registration

Promo code, group discount or limited-time pricing offers

Business or organization newsletters

Special offers from our sponsors

Donate now! Support your preferred charity 

Don't miss out! Order your swag before March 1

Give the gift of registration/Last-minute gift idea

Register now for [New/next year's event name]

Flash sale!

Use our promo code/Register a group of 4 for a discount/50% off until June 30

Our monthly newsletter

Our year-end wrap-up

Subscription settings available

Subscription settings

To stop receiving promotional emails from events, on a per-event basis, click the "Unsubscribe" link at the bottom of the email. Then, from the subscription settings page, select "Unsubscribe from all promotional and marketing emails sent from therunner@raceroster.com on behalf of the event." Finally, click the blue "Unsubscribe me" button. See screenshot below.

To re-subscribe to these emails, email support@raceroster.com with your written consent for subscription:

I consent to be resubscribed to promotional communications from Race Roster and [Event name].

System emails from Race Roster

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Account creation

Account verification

Email sender notifications

Password reset

Payment profile status update 

Your account at Race Roster has been created

Success! Your Race Roster account is active

Please verify your email address

Verify your email address with Race Roster

Reset your Race Roster password

Your payment profile status has been changed - [Status]

Race Roster - therunner@raceroster.com

Cannot unsubscribe

System emails from Race Roster are part of delivering the service promised upon by opening a user account and taking account-related actions such as a password reset, payment profile creation, email sender creation, and promoter dashboard activation. As such, they do not feature unsubscribe settings. You may find the following resources helpful:

• Why do I need a Race Roster account?
• Consumer rights request

Questions about unsubscribing from organization emails? Visit our article Managing my subscription status to organization emails.